A Guide To NDIS Audit Process

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Deciding to become a registered provider under NDIS is just the first step. It is a job that is governed by regulations, and you are responsible for much more than you might think. Audits are one of the challenges that registered providers have to clear if they want to become the best in the industry. Non-registered providers are often sceptical about registering their business because of the fear of audits. However, audits are not conducted with the intention of making your business fail. They help you identify the non-compliance activities in your business so you can make things right and serve the participants to the best of your abilities within the boundaries set by the Commission.


If you are a new service provider, you might find the process bewildering and need some help. We have made this blog to guide you about the NDIS process so you can pass your audits with flying colours.

Registering Your Business

An audit is not your concern if you haven’t registered your business under NDIS yet. There’s no need for audits for non-registered providers. You can conduct internal audits if you want, but NDIS will not conduct any official audit against your organisation.


In order to get official NDIS auditors to conduct the audit for your business, you first need to fill out the application for registration and submit it to the Commission. You will get 60 days to complete your application process, during which you will have to add your personal and business details. Once the Commission approves your application, you will receive a confirmation email with a letter for the initial scope of audit. You will be allotted to a type of audit (verification or certification) depending on the level of services.

Difference Between Verification And Certification Audits

A verification audit is conducted for low-risk services like assistance with daily living and other activities that are used to help participants build their independence. It is comparatively less expensive and often conducted off-site. The NDIS auditors take all the necessary documents and assess them off-site. This type of audit also takes less time than the certification audit.


A certification audit is more detailed and time-consuming. Auditors visit the organisation and conduct interviews with the staff, participants, and their families to identify any non-conformities. It is comparatively more expensive and crucial than verification audits and is conducted for high-risk services like specialist disability accommodation.


Understanding The Policies

After NDIS advises you of the audit type, you will need to understand the policies to prepare for that type of audit. For instance, a verification audit is mostly based on the documentation you provide, so you need to make sure that all your documents and evidence are in line and organised. In case the auditor asks you for a specific record, you should be able to provide them with it to take the audit smoothly. One of the benefits of audits is that service providers can understand the standards and policies of this program much better. In order to comply with the rule, you first need to know what the rules are, and you cannot understand that without diving deep into the policies.

Determine The Cost

There’s no right answer to how much the audits will cost. You need to ask multiple NDIS auditors for a quote and decide which one is the best suited for you. Every auditor might charge you differently depending on the services you require, which is why it is better to get multiple quotes before choosing your auditor.

Final Thoughts

Having your first audit can be overwhelming, and you will need help to prepare for the process. Contact Fronto Advisory to get professional advice regarding your NDIS registration and audit. They have qualified advisors who can help you pass your audits conveniently.