How CRM Can Help EdTech Brands Measure and Improve Their Marketing ROI


It’s been a long time since the educational world left the traditional classroom and textbook boundaries. In the last decade, the infusion of technology has turned the industry into a dynamic and multi-faceted ecosystem. It has bridged the gap between the stakeholders and brought together parents, administrations, and institutions. 

However, for institutions and organisations in this novel world, it has become imperative to deliver excellence across two aspects – to not only deliver innovative educational solutions but also to navigate the intricate landscape of marketing and outreach in a digital age where personalisation and engagement thrive.

This blog, as such, will delve into the perspective of institutes within the EdTech industry. It will shed light on how CRM for EdTech, the catalyst for transformation, can help brands measure their ROI when it comes to investment and marketing.

1.Measures Marketing Campaign Effectiveness for EdTech Brands

One of the primary challenges for EdTech brands is assessing the effectiveness of their marketing campaigns. EdTech CRM systems play a pivotal role by providing a comprehensive view of customer interactions and engagement metrics. By tracking email open rates, website visits, social media engagement, and other data points, EdTech brands can gauge which marketing campaigns resonate most with their target audience. This insight allows them to allocate resources more efficiently to campaigns that yield the highest ROI.

For instance, consider an EdTech firm that offers a diverse range of online courses. Through their CRM, they track every interaction a prospective student has with their website, from the initial visit to the moment of enrolment or abandonment. Upon analysing this data, they noticed a trend – a significant drop-off in enrolment after prospective students reach the payment page. This revelation sparks questions and prompts further investigation. Is the payment process overly complicated? Are there unexpected fees deterring potential students?

Armed with this insight, the EdTech brand streamlined the payment process, eliminated hidden fees, and provided clearer instructions. As a result, enrolment rates improve, and the EdTech marketing ROI surges.

2.Helps Identify Areas for Marketing Improvement

CRM systems are data powerhouses. They collect and organise a wealth of information about leads, prospects, and customers. This data can be analysed to identify trends, preferences, and pain points. EdTech companies can use this information to fine-tune their marketing strategies, ensuring they deliver content and solutions that resonate with their audience. Identifying weak points in the customer journey becomes much easier with CRM data, allowing brands to take corrective actions swiftly.

3.Enables Targeted Marketing and Personalisation

Personalisation is the key to traversing the modern competitive EdTech industry. Herein, CRM systems allow brands to segment their audience based on various criteria, such as demographics, behaviour, and engagement history. Armed with this segmentation, brands can craft highly targeted and personalised marketing campaigns. By delivering content and solutions that directly address the unique needs and interests of individual learners, EdTech brands can significantly improve their marketing ROI.

  1. Calculates Student Acquisition Costs and Customer Value

Understanding the cost of acquiring a student versus their lifetime value is crucial for any business, including EdTech. CRM helps in calculating these key metrics with precision. By knowing how much it costs to acquire a new student or user and how much revenue they generate over time, EdTech brands can make informed decisions about marketing budget allocation. This data-driven approach ensures that resources are invested where they can yield the highest returns.

5.Enhances Lead Nurturing and Retention, Directly Impacting ROI

Nurturing leads and retaining existing customers are often more cost-effective than acquiring new ones. CRM systems facilitate lead nurturing by automating follow-up communications, sending relevant content, and tracking engagement. Additionally, CRM tools help proactively identify at-risk customers, allowing EdTech brands to intervene and prevent churn. By focusing on both lead nurturing and customer retention, EdTech brands can directly impact their ROI positively.

In Conclusion:

In summary, CRM systems are indispensable tools for EdTech firms seeking to measure and enhance their Marketing ROI. Sales CRM systems empower these brands by measuring campaign effectiveness, identifying areas for improvement, enabling targeted marketing and personalisation, calculating acquisition costs and customer value, and enhancing lead nurturing and retention efforts.

Investing in an EdTech CRM is the first step for those in the EdTech sector who aim to grow their marketing ROI. It’s not just about teaching and learning anymore; it’s about forging meaningful relationships with students and stakeholders. CRM systems are the key to achieving this in the digital education age.

EdTech brands that have yet to be a part of the CRM revolution are missing out on the ability to increase the results of their marketing efforts. And those who want to capitalise on this growing technology can take the first step and invest in EdTech Sales CRM today!