Live Chat Software Market Size 2022-27: Share, Size, Growth, Key Players and Forecast


According to the latest report by IMARC Group, titled, “Live Chat software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027“, The global live chat software market size reached US$ 900 Million in 2021. Looking forward, IMARC Group expects the market to reach US$ 1,486 Million by 2027, exhibiting a CAGR of 8.62% during 2022-2027.

Live chat software is an online customer service platform that allows businesses to engage with website visitors in real-time. It includes online chat, help desk, and web analytics capabilities that offer quick responses, better brand interactions, proactive support, and a personalized customer experience. This enhances user engagement and retains customers for longer hauls. Implementing a live chat solution also helps to capture visitor information and reduce bounce rate, which further aids in launching campaigns based on user behavior.

Request Free Sample Report:

Live Chat Software Market Trends:

The increasing utilization of live chat software can be accredited to the rising need to improve customer relation management (CRM). In line with this, the widespread product adoption across several industry verticals to enable real-time interaction and improve services are propelling market growth. In line with this, rapid urbanization, particularly in developing regions, has encouraged various small- and medium-sized enterprises (SMEs) to deploy cloud-based live chat software to expand their reach, which is acting as a growth-inducing factor. Furthermore, key players are offering automated pop-up messages, co-browsing and other features to enhance customer experience, which is fueling the market growth.

Global Live Chat Software Market 2022-2027 Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.

Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.

The report has segmented the market on the basis of region, type, deployment type and application.

Breakup by Type:

Informational Live Chat Systems
Customer Service Live Chat Systems
Sales Live Chat Systems

Breakup by Deployment Type:


Breakup by Application:

IT and Consulting
Retail and E-commerce
Travel and Hospitality

Breakup by Region:

North America: (United States, Canada)
Asia Pacific: (China, Japan,India, South Korea, Australia, Indonesia, Others)
Europe: (Germany, France,United Kingdom, Italy, Spain, Russia, Others)
Latin America: (Brazil, Mexico, Others)
Middle East and Africa

Ask Analyst for Customization and Explore Full Report with TOC & List of Figure:

If you want latest primary and secondary data (2023-2028) with Cost Module, Business Strategy, Distribution Channel, etc. Click request free sample report, published report will be delivered to you in PDF format via email within 24 to 48 hours of receiving full payment.

Key highlights of the report:

Market Performance (2016-2021)
Market Outlook (2022- 2027)
Porter’s Five Forces Analysis
Market Drivers and Success Factors
SWOT Analysis
Value Chain
Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.

About Us;

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

Contact Us

30 N Gould St Ste R
Sheridan, WY 82801 USA
Tel No +91 120 433 0800 |
Americas:- +1 631 791 1145 | Africa and Europe :- +44-702-409-7331 | Asia: +91-120-433-0800, +91-120-433-0800