Unlike PBX phone systems, VoIP phones are not only ideal for enterprise-level businesses but equally useful for small and medium-scale businesses. This phone system is the most economical communication system for the business world. The technology works with the help of the internet which decreases your installation cost. Furthermore, the maintenance and the up-gradation of the phone are also on the service provider. So, this is the best PBX system for small business as a small business doesn’t have too much budget. Moreover, the VoIP phone system is an advanced technology and that is why it offers some of the most advanced features that can improve the efficiency of your business communications.
This technology, unlike traditional phones, first converts your voice signals into digital data and then transmits it over the internet. At the receiver end, these data packets are converted back to their original form (analog signals). The system does so to make this data an understandable message for the receiver. If you want to learn what this technology has to offer to small businesses, continue reading!
Benefits VoIP Phone System Offers to Small-Scale organizations:
Following are the benefits that small businesses can avail from the VoIP technology,
More Cost-Effective:
Cost is the most important concern of every small business and VoIP phones have resolved this concern. When it comes to the expenses of a communication cost, there are three costs you need to consider. First, the cost of installation; the cost you need to spend on buying expensive hardware. With VoIP technology, you don’t require any hardware, in fact, you can use your laptops or other internet-enabled devices for communication. Furthermore, unlike traditional phones, this technology doesn’t require any circuit wiring.
The second, the cost of maintenance. Unlike traditional phones where you have to keep a team of skilled professionals for the maintenance of your phone system, VoIP is maintained by the VoIP service providers. Third, per-call cost. The per-call cost of VoIP is also much economical than other phone systems. Moreover, some VoIP service providers even offer free local calls and this means you can communicate with your local clients for free.
Excellent Quality of Communication:
The VoIP technology was introduced in 1995 and initially, it was considered that the call quality it offers is not up to the mark. But as internet speed got improved and the VoIP phones witnessed developments over the years, today, it is considered the best phone system. This phone service has surpassed traditional landlines in terms of call quality.
Multiple Features:
Unlike traditional phones that can only provide you with voice calls, VoIP offers a lot of additional features. Modern VoIP phones incorporate communication services like instant messaging, presence information, and file sharing. Furthermore, this technology also facilitates its users with teleconferencing, video conferencing, receiving voicemail, faxes via email, and much more. Some of these features are offered as default and others are offered as ad-on. Also, the call forwarding technology of these phone calls allows you to receive phone anywhere and everywhere.
Secure Technology:
As the security of your communication system has great significance because at times you share business secrets and sensitive information with each other through phones. And if you compare the traditional landline telephone systems with VoIP, the VoIP is much more secure. This is a modern technology that uses standardized encryption protocols, making your calls and data secure. You cannot do this on a regular telephone connection.
Call Recording Feature:
The call recording feature has great significance when you use the PBX system for small business. It allows you and your colleagues to playback important calls, ensuring that you have not missed the important messages. With this modern phone system, you can also review call logs to determine what time of the day customers are calling the most. Also, you can learn about things like how long each call lasts, and much more relevant information. This information will help you decide on your marketing strategy and other business operations.
The Technology of Automated Assistance:
The VoIP phone system provides you with the feature of auto-attendant. There are times when none of your agents is free to take the new call, this feature can take care of this situation. Furthermore, you can use this feature to guide callers during the off-timings and also direct callers to the relevant department. You can also share information like holiday opening hours, regular opening hours, and other important announcements with the help of this feature.
