THE ROAD TO RESILIENCE

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“Protective agencies within organisations often lack strategic influence, operating independently of one another, conflicting over areas of responsibility and resources.”

Managing Challenges, Change and Opportunity across the Enterprise

The interconnected and interdependent nature of organisations means exposure to a turbulent international business environment and a range of external risks and opportunities.

For many organisations shorter production lifecycles and more individualised customer demands are increasing the need for even greater connectivity and integration PRA Operational Resilience throughout the supply chain driving the need for greater resilience. These requirements when contrasted with increased volatility in the external environment represent a significant challenge for organisations.

To anticipate, plan and manage uncertainty within the external environment requires that organisations build and maintain networks with governments, non governmental organisations (NGOs) and other stakeholders to acquire intelligence, change behaviours, change legislation, dissipate potentially damaging confrontations and solve complex issues often outside of an organisation’s direct sphere of control. Business Diplomacy competencies are recognised as key for the development of an adaptive capacity to strengthen the organisation.

But what about the agencies within the organisation that have responsibility for anticipating, preparing for, responding and adapting to everything from minor everyday events to major situations?

Examples of these protective agencies include Physical Security, Information Security, Business Continuity Management, Crisis Management, Risk Management, Asset Management, Facilities Management, Quality Management and Reputation Management.

Protective agencies within organisations often lack strategic influence, operating independently of one another, conflicting over areas of responsibility and resources.

This introduces weakness affecting the organisation’s overall ability to anticipate risks, identify opportunities and develop the necessary agility to respond in a timely manner.

So could diplomatic knowhow be applied here too?

Experience of international business and politics, management of multi level, cross cultural interfaces at the internal and external boundaries of the organisation can be used to promote collaboration between divisions/business units and supply chain, represent the consolidated view of protective agencies at board level and unite those concerned with maintaining the depth and breadth of resilience across the enterprise.

Key benefits

  • Top management receive a consolidated view of intelligence (internal and external) used to set direction and inform decision-making
  • Organisational resilience is strengthened through greater integration of specific disciplines and improved understanding of critical interdependencies
  • Improved efficiency through closer collaboration between protective agencies
  • Increase power and legitimacy for agencies at board level, to influence strategy and development of a resilient culture
  • End to end view across internal, supply chain and external environments
  • Emphasises a common goal for organisational resilience
  • Greater agility in detecting, anticipating and responding to incidents or crises
  • Increased capacity to adapt to change
  • Facilitates progression towards a single architecture for the management of enterprise organisational resilience

For an organisation to survive and thrive requires the ability to identify and adapt to change and uncertainty where possible before the need for change becomes urgent. The ability to adapt in this way represents an opportunity to outperform competitors and improve brand, trust and reputation with customers and stakeholders.

Resilience As a Key Component to Entrepreneurial Success

Research has shown that higher performing executives tend to more readily admit to their mistakes compared to low performing executives, who tend to hide them or blame others. By taking ownership of your mistakes, shortcomings,and failures, you are in a better position to learn from them. This allows you to build the necessary knowledge-base and skills to avoid similar situations in the future.

Part of that self-view is in the construct of resilience.

After the September 11th terrorist attacks, the American Psychological Association began a Road to Resilience Campaign. What they found through numerous stories of victims and others directly affected is that resilience is more common than uncommon.

Resilience Leads to More Success

Resilient people have the best chance of succeeding in life because they stay positive and focused on achieving their goals and fulfilling their dreams and aspirations. It is one of the most important characteristics you can possess in today’s dynamic business environment, as it allows you to adapt quickly to external market shifts. Leaders use their resilience to help them focus and become continuously adaptive as they respond to change.

Many Fortune 500 companies build resiliency into the services they offer their customers. They understand that with business becoming more complex and interconnected  that the risk and cost of disruptions can affect every business process.

Resilience Helps You Reach Business Goals

Resilience is a central ingredient that will allow you to reach your goals. There is no shortage of the number of uncertainties, obstacles, lean times, mistakes and even failures on anyone’s rise to the top. It is how you deal with them that will separate you from the pack. Resilient persons experience the same difficulties and stressors as everyone else; they are not immune or hardened to stress, but they have learned how to deal with life’s inevitable difficulties and this ability sets them apart.

For entrepreneurs to survive and prosper, resilience seems to be the only sustainable, portable strategic plan. Resilient individuals, teams, and organizations consistently outlast, outmaneuver, and outperform their less resilient competitors, making resilience training one of the most important emerging trends in learning.