What is Mass Communication?

Mass communication definition, mass communication meaning, and mass communication process. The broadcast of communications to a significant portion of the general public is referred to as mass communication. The audiences may be numerous, diverse in nature, and dispersed across a wide area of space. It takes a lot of intermediary routes to distribute information to a lot of audiences. The media used for mass communication include radio, television, newspapers, magazines, and periodicals. 

Process of Mass Communication

The message is conveyed from the sender to the receiver through several phases in the communication process. The typical communication process involves a sender, an encoder, a message, a channel, a receiver, a receiver’s decoder, and feedback. To transmit a message, the mass communication method also requires various sequential phases. However, the method differs slightly from that of interpersonal or face-to-face communication.


A distinct source with a message is where mass communication starts. The source could be a person, an event, a scenario, a business, or the government.


The communicator, who gathers a message from the source, is the second component of the process. An encoder is another title for the communicator. He is essential to the process of mass communication. He produces the message in a way that the target recipient may grasp because he is qualified, experienced, and professional. Due to the communicator, an extremely basic piece of information may gain a huge attraction to the audience. A reporter, journalist, songwriter, screenwriter, novelist, public spokesperson, etc. are examples of communicators.


Mass communication is the channel. These are the means via which the message is communicated to the audience. Newspapers, magazines, posters, pamphlets, radio, television, movies, and other media are examples of media.


After a message is created and a transmission channel is chosen, it is given to the editor, who is also an expert individual. He is in charge of the mass communication pipeline. 

The ultimate audience for a message is the audience. They are numerous, numerous, and different. There are differences in audiences in terms of their level of education, age, gender, income, career, social status, location, religion, beliefs, values, and other factors. 

Five Ways to Use mass communication in Your Business

Here are just five ways your business might employ mass communication:

1. Introducing new goods

Advertising is one of the fundamental functions of mass communication. It is a fantastic approach for your business to inform clients about upcoming new goods or services and to get the public excited about them before they are even released.

If you limit their distribution to members who have opted in to receive communications from you, email and SMS blasts are an easy method to inform the public about new services. Some software even enables you to customize these messages to each subscriber by using conditional formatting, ensuring that you only send them communications about topics they have shown interest in by responding to previous messages.

2. Keeping your business front and center

By ensuring that your firm stays at the forefront of your customer’s minds, mass communication can aid your business in the customer-facing area as well.  A newsletter can help humanize your business by offering information like future promotions or discounts as well as employee highlights, images, and blog excerpts.

Asking your consumers for feedback and learning about their interactions with your brand and business can also help customers remember you.

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3. Upcoming meetings with staff

Mass communication need not be limited to interactions between your business and the general population. A  system can also be used internally to improve the effectiveness and speed of communication inside your department.

Send out a mass email, text message, or phone call to your whole workforce as a reminder that there will be a staff meeting soon. This will give everyone plenty of time to prepare. Enable the “confirm receipt” option to ask staff members to acknowledge that they have received and read the notification of the staff meeting. You will then receive a report indicating which employees have not checked their messages, allowing you to re-engage those people.

4. Office surveys

Do you have any ideas for the upcoming staff event? Who is eligible to attend the upcoming potluck?  To avoid overwhelming your staff with notifications on channels they don’t frequently check, send the poll out via a variety of communication channels and even use their preferred way automatically.

5. Communication during emergencies

One of the most crucial times to use mass communication is during emergencies and disasters when timely and precise notice is crucial. A platform that can send out these communications in bulk makes it simpler to broadcast evacuation alerts and status updates, and it can collect data from your staff on the ground and display it on a common operating picture for all relevant officials to see.

With a single click, you can sign up emergency volunteers and find out how many are available to help with mitigation within minutes. 

The Netovision platform includes a wide range of capabilities to assist with mass communication initiatives over a variety of channels, including voice, fax, SMS, email, and mobile messaging. For easy and quick decision-making, notifications can be automated, and results can be gathered and displayed in a single view. These technologies, such as Alerts, Live Surveys, and Recall, all maximize management in any situation.