What is a virtual number & how does it work?


By routing calls to and from the business network, these numbers allow for incoming calls to be directed to the correct departments and agents based on pre-set IVR flows. Compared to traditional phone numbers, virtual numbers offer a variety of benefits that can help businesses grow, including the ability to handle multiple concurrent calls through various telephony channels, customizable call flows, integration with CRM and helpdesk systems, and the generation of call-related analytics to improve customer engagement. 

The growing demand for cloud, digital, mobile, big data, and artificial intelligence technologies, particularly in response to the pandemic, has resulted in businesses rapidly adopting cloud-based solutions. However, when it comes to communication, are you keeping up with the times? 

If your contact center and other telephony needs still rely on on-premises legacy systems, you may be missing out on a wealth of potential benefits. Internet-based solutions like virtual numbers are more modern and streamlined than traditional PBX setups and can provide your business with greater speed, flexibility, visibility, and control. 

Below illustrated is a primer on what virtual numbers are, their applications, functionality, business advantages, and the process to obtain one.